想在國外星巴克點咖啡？你一定要學會的星巴克英文單字！
目錄
上班、上課前去Starbucks買一杯咖啡是普遍的大眾習慣，如果今天在國外，突然想喝星巴克的咖啡，又該怎麼用英文點咖啡呢？今天就來學學Starbucks專用英文，讓你在國外也能一解咖啡癮的愁！
Size 尺寸
#Starbucks咖啡size是用義大利文的說法，而不是我們平常慣用的英文(Small，Medium，Large，Extra Large)喔！
Tall ➩中杯
Grande ➩ 大杯
Venti ➩特大杯
Trenta ➩比特大杯更大杯
* Venti和Trenta分別是義大利文中的20 twenty和30 thirty 的意思
另外在Starbucks的杯子後面，會看到六格客製化調配的選項，分別是：
Decaf ➩低咖啡因(Decaffeinated)的縮寫，也就是去除咖啡因的意思
Shots ➩濃縮咖啡(expresso)的計量單位，一個shot是一份，double shots為兩份，用來調整咖啡的濃淡
Syrup ➩糖漿
Milk ➩奶的類別，例如全脂奶 (whole milk)、低脂奶 (low-fat milk)、零脂奶(non-fat milk)、豆漿 (soy milk)
Custom ➩客制，全寫為Customized，客人的個人需求，例如少冰(less ice)
Drink ➩飲品名稱
Types 種類
接下來就介紹一些比較常見的Strabucks咖啡種類：
Cappuccino ➩卡布奇諾
Mocha ➩摩卡
White chocolate mocha ➩白巧克力摩卡
Latte ➩拿鐵
Green tea latte ➩抹茶拿鐵
Caramel macchiato ➩焦糖瑪奇朵
Americano ➩美式咖啡
Frappuccino ➩星冰樂 簡稱Frap
Caramel Frappuccino ➩焦糖星冰樂
Vanilla bean Frappuccino ➩香草豆星冰樂
Others 其他相關單字
Mug ➩馬克杯
Tumbler ➩隨行杯
Whipped cream ➩奶油
Foam ➩奶泡
Sleeve ➩防熱套
Dialogues 實用對話
Customer: “ Hi. Can I get a grande salted caramel mocha Frap? “
客人: 嗨，可以給我一杯大杯海鹽焦糖摩卡星冰樂嗎？
“Do you want cream on top?”
你想要奶油在上面嗎？
“Sure，please”
要的，麻煩你了
Customer: “Hello，I would like a tall latte please.”
嗨，我想要一杯中杯拿鐵，麻煩了
“OK. Anything to eat?”
好的。要吃什麼嗎？
“Um… A double-smoked bacon，cheddar and egg sandwich，thank you”
嗯..一個雙燻培根、切達起司蛋沙拉三明治 謝謝
Starbucks的成功是眾所皆知的，但是什麼樣的因素讓這原先只賣咖啡豆的小咖啡店，在50年間成為全球最大的連鎖咖啡店呢？Joseph Michelli 花了無數時間和Starbucks高階主管們探討，得出了五個關鍵因素，以下節錄：
（原文：Why Starbucks is so successful: 5 must have ingredients)
Create strategic alliances with your employee 與員工建立戰略聯盟
Starbucks consistently spends more on training that it does on advertising. They treat their teams with enough care and concern to inspire passion and creativity.
相較於廣告，Starbucks一直以來都花更多在員工訓練上。他們給予團隊足夠的關懷和關注，激發了熱情與創造力。
Starbucks 5 ways of being Starbucks的五種特質
Every partner is coached on embodying the Starbucks 5 ways of being, which creates a consistently fresh and delightful experience for patrons.
Starbucks的每個員工都要體驗五種特質，為顧客創造了始終如一的新鮮和愉快體驗
Be welcoming 歡迎的
Be genuine 真誠的
Be considerate 週到的
Be knowledgeable 知識淵博的
Be involved 參與的
Everything matters 每一件事情都很重要
This is referring to solid processes and procedures in daily operations. Starbucks puts an emphasis on consistency，even in the minute details. They take the mentality of nothing is trivial and our customers notice everything.
這是指日程運作中的實際流程和程序。Starbucks強調一致性，即使只是小細節。他們採取沒有任何事情是不重要、顧客會注意所有細節的心態。
Embrace resistant 接受批評指教
When faced with customer complaints，there is an opportunity to actually turn that perceived negative into a head over heels positive. This is an opportunity to learn more about what you can do，how to become better and ultimately become closer to creating a great experience for the customer. Just listening is not enough，you must take action which shows the customers that their voices are heard，thus creating brand loyalty.
當面對客戶投訴時，這其實是一個將負面事實轉為正面的機會。這是一個能更了解該多做什麼、如何變得更好，並最終讓顧客獲得更好的顧客體驗的機會。只有聆聽是不夠的，需要採取行動，讓顧客知道他們的聲音有被聽到，並從而創造出產品忠誠度。
